Easy-to-Use Platform and Reliable Data Translates to 93% User Adoption (and Growing)
“Customer service is clearly a part of your culture. In a few instances where I knew the requests would be challenging, you exceeded my expectations by providing solutions for me.”
Gary Williams Manager, Logistics Solutions
Liberty Coke’s telematics troubles created a perfect storm. They needed to find a solution that could help them proactively manage the business based on real-time data instead of rear-view-mirror management. Liberty Coke chose IntelliShift over the incumbent telecommunications company.
Challenges
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Complicated legacy system resulted in low organization-wide platform adoption and inaccurate data
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Rigid technology couldn’t be configured to their needs
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Poor communication and assistance from existing vendor stalled progress and prevented problem resolution
Goals
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Increase user adoption with an easy-to-use platform and accurate data
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Connect operations within a configurable platform to improve efficiency and lower costs
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A responsive, mutually beneficial vendor relationship with world-class customer support
Results
- 93% user adoption of intellishift
- 2,600 hours saved per facility per year by removing paper inspections
- 54% improvement in completion of pre-trip inspections
- $70,000 in toll savings with real-time geofence alerts