Easy-to-Use Platform and Reliable Data Translates to 93% User Adoption (and Growing)
“Customer service is clearly a part of your culture. In a few instances where I knew the requests would be challenging, you exceeded my expectations by providing solutions for me.”
Gary Williams Manager, Logistics Solutions
Liberty Coke’s telematics troubles created a perfect storm. They needed to find a solution that could help them proactively manage the business based on real-time data instead of rear-view-mirror management. Liberty Coke chose IntelliShift over the incumbent telecommunications company.
Challenges
-
Complicated legacy system resulted in low organization-wide platform adoption and inaccurate data
-
Rigid technology couldn’t be configured to their needs
-
Poor communication and assistance from existing vendor stalled progress and prevented problem resolution
Goals
-
Increase user adoption with an easy-to-use platform and accurate data
-
Connect operations within a configurable platform to improve efficiency and lower costs
-
A responsive, mutually beneficial vendor relationship with world-class customer support
Results
- 93% user adoption of intellishift
- 2,600 hours saved per facility per year by removing paper inspections
- 54% improvement in completion of pre-trip inspections
- $70,000 in toll savings with real-time geofence alerts
