World-class customer support

We partner with you to help execute blueprints for ongoing success

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female customer success manager

We don’t stop until you’re successful

Successful implementations don’t stop at onboarding. We offer a no-risk experience by providing unmatched in-house customer support focused on meeting you where you are and unlocking better fleet outcomes — fast. 

IntelliShift is a partner, offering 20+ years of industry experience and a customer-driven product roadmap designed to guarantee success as your business grows.

24/7 US-based customer support
Customer Roadmap
Customer-driven product roadmap
Dedicated Support
Designated Customer Success Managers
Guaranteed positive ROI
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The customer service, care, and consideration that we get from IntelliShift is most important to us. It is highly valued to us, having that partner.

-Anne McNeil, Environmental Program Manager (East Region), US Ecology

Our Process

How we support you

IntelliShift is focused on delivering the outcomes most important to your business. We get there by partnering with you to execute your customer success blueprint.


Step 1: Develop

You meet your dedicated onboarding and customer success team members, establish partnership and business goals, and set expectations for the onboarding process.


Step 2: Execute

Onboarding officially kicks off. This stage includes training, installation, implementation, regular status reports, and a post-onboarding review with the team.


Step 3: Adopt

As you ramp up, we conduct recurring strategy sessions, business reviews, product release training, and full program management to ensure the deployment continues smoothly.

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Step 4: Prosper

Once you hit your ROI success goal, we celebrate by highlighting the business impact. At this stage, we’ll identify new business initiatives and opportunities for growth, and turn our attention to additional key performance indicators.


Step 5: Advocate

Review our partnership and align on next steps and opportunities for expansion. At this stage, you’ll be included in customer reference and referral programs as well.

Looking for more than just a platform?

Let’s schedule some time to discuss your operational goals.

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UGI finds a partner in IntelliShift

Joe Kopalek, VP Environmental Health & Safety at UGI, describes what sets IntelliShift’s customer experience apart from other providers.

Get a custom blueprint for fleet and safety success

With over 20 years of successful deployments with fleets of all shapes and sizes, we offer you a blueprint for better outcomes based on who you are and where you’re at.

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Onboarding & Installation

We take the risk out of switching platforms

Our onboarding process gets you up and running quickly with project planning, installation, integration support, role-based training, and more.

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