We don’t have to tell you how integral your drivers are to your organization, customer satisfaction and bottom line. Their health and safety are more critical to your business than any vehicle or piece of heavy equipment, so investing in their wellbeing and creating a safe and productive work environment are no-brainers.
But operating vehicles, assets and equipment involves risk. Accidents are inevitable.
If your driver gets into an accident, there are a wide range of problems that could arise after the fact. You could be liable to pay damages or have other legal issues, including for the 80% of incidents that are not your driver’s fault but for which you can’t provide solid exonerating evidence. What are the steps you need to take to have concrete proof that your driver was not responsible for the accident?
And beyond insurance and claim costs, accidents trigger an entirely different set of business costs beyond the cost of repairing the vehicle. As a manager, it’s important for you to do all that you can to keep your assets on the road. When a vehicle (and potentially the driver as well) experience downtime due to necessary repairs, that downtime translates into dollars. Vehicle downtime costs an average of $448 to $760 a day per vehicle, and that adds up quickly.
If a vehicle can no longer be used following an accident even for a short period of time, the productivity your organization is affected, and you won’t be able to deliver on your promise to your customers.
What’s more, if the goods in the vehicle are damaged, you will have to deal with further insurance claims to recuperate those lost costs. You likely already have a well-thought-out safety process in place, but how are you protecting your business and drivers from incidents that aren’t your fault?
In most cases, its shown that fatal accidents between cars and commercial vehicles, commercial vehicles are only responsible about 25% percent of the time – and still get blamed far more often. In order to protect your drivers and business, you need to be prepared to exonerate your drivers from these not-at-fault accidents.
“Sometimes drivers do get blamed for things they don’t do,” said Joe Gallitto of DJ Ambulette in a recent Connected Ops Visionaries Podcast episode.
“It’s kind of difficult to tell a customer, ‘sorry, you’re wrong,’ continued Gallitto. “But we’re able to go to a video and show exactly what happened. That was revolutionary for us. Drivers, after a few months and a couple incidents, were able to see that this was a tool not just for us, it was for them.” DJ Ambulette’s drivers now request video footage when incident claims come in.