IntelliShift recently released their real-time customer loyalty application: Customer 360
Customer 360 was developed to help thousands of fleet operators and their customers enhance customer loyalty.
This mobile-friendly module was developed by IntelliShift using responsive web design to support all platforms and devices.
The customers are now able to track the exact location of the delivery driver or service. Customers can instantly view where their delivery vehicle is in real-time. Customer 360 can be configured for each customer to grant or restrict access to specific data such as vehicle routes, ETA and driver information – keeping your customers continually informed. This provides customers with peace of mind, empowering them to know who is coming to their residence while allowing them more scheduling flexibility. They no longer need to sit at home or rush from work to account for the large delivery time windows often createdby delivery & service companies.
PC Richards & Son has already seen the benefits of Customer 360
“We wanted to do something different, something innovative to let our customers know when our trucks were on the way for a delivery or a service call,” said Gregg Richard, President, and CEO of PC Richards & Son. “We looked to IntelliShift, and the result was a solution even better than we imagined.”