Customer experience or “CX” as we like to call it these days, is crucial to successful relationships and partnerships in business. Statistics show that 70 percent of customers say they have made purchase decisions based on the quality of the customer experience.
In this 25th episode of The Straight Talk on Fleet podcast, Erin shares her philosophies and learnings on customer experience and her vision of what makes up a successful supplier relationship. Topics she’ll dig into are:
- What is customer experience?
- What should it look and feel like?
- The importance of healthy and successful partnerships
- Personal experiences and examples that will help to frame what’s possible and what you should expect from solid partnerships and world class service
Be sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on LinkedIn. You’ll join a community of like-minded fleet leaders, have a voice in the conversation, and be part of an industry-leading initiative to elevate the role of fleet operations and break down the barriers to change.
Host: Erin Gilchrist
Straight Talk on Fleet Podcast Channels
Google Podcast: https://podcasts.google.com/search/straight%20talk%20on%20fleet