EMEPA Achieves Dynamic Employee Safety and Increased Customer Satisfaction

To support its safety-first mission and improve service to its 37,000 members, EMEPA sought a more robust fleet management platform. Faced with safety incidents, outdated reporting intervals, and poor vendor support, EMEPA chose IntelliShift to gain deeper insights into fleet data, enhance driver safety, and improve real-time response. Since implementation, EMEPA has seen significant improvements in operational efficiency, driver behavior, and customer satisfaction—all while leveraging a platform that’s easy to use, configurable, and backed by excellent customer support.

Challenges

• Previous fleet management system could not prevent driver safety incidents, limiting EMEPA’s ability to ensure the protection of drivers, members, and the public.
• Lack of integration between telematics and fleet data led to insufficient analytics and reporting capabilities for improving driver safety and reducing speeding incidents.
• Inadequate vendor support and complex reporting processes hindered the ability to effectively manage the fleet and address driver safety issues.

Goals

• Implement a user-friendly and integrated fleet management platform to enhance real-time visibility into driver safety, improve response to weather conditions, and provide better protection for employees.
• Gain deeper analytics and proactive reporting capabilities to coach drivers on safety behavior, track incidents like speeding, and improve overall customer satisfaction.
• Seamlessly integrate with existing systems (such as the outage management software) to enable efficient location tracking, better operational insights, and streamlined processes for the team of linemen.

Results

• Update intervals decreased from 60 to 10 seconds.
• Improved driver safety and customer satisfaction.
• Enhanced efficiency and productivity in dispatching operators.
• Responsive customer support and seamless implementation.