Success in the digital transformation era is influenced by how nimbly fleet-centric enterprises use data to drive efficiencies and increase the bottom line.
Leaders able to adeptly shift their organization to a data-driven strategy implement holistic operations intelligence solutions that predict trends in order to make their mobile workforce more efficient and to optimize customer satisfaction.
In this blog post, our CTO, Ryan Wilkinson, shares his thoughts on the six technology benefits an enterprise organization achieves when they select a next-generation, connected telematics solution that scales.
The current digital transformation is shifting how asset and operations data is used across the enterprise. Heads of IT, Operations, Fleet, Safety and Maintenance can now choose a sophisticated cross-functional, connected solution that systematically leverages business intelligence (BI) and predicts future trends to meet short and long-term goals. Large fleet-driven enterprises are seeking a single solution to connect data across fleet operations and other back-office systems, gaining a wealth of business insights used to inform data-driven decision-making that fits customer goals, drives down total cost of ownership (TCO), and makes the daily work of mobile teams efficient.
The telematics solutions market is estimated to grow to $40.84 billion*
Yet as the telematics solutions market grows, transforming a fleet’s tech stack into a data-driven business intelligence engine takes more than a one-size-fits-all, out-of-the-box solution. Getting to the sweet spot of total operations excellence requires implementing a configurable solution ideally borne from a provider with deep fleet knowledge that easily integrates with current tools and back-office systems all working together to grow every part of your business. There are six tech goals a fleet-centric business will achieve by implementing an innovative telematics business intelligence platform that scales.
1. Data Accuracy + Device Reliability
Automated, timely data delivery ensures a full picture view of your mobile workforce and operations. Having reliable devices is essential for keeping operators connected to ensure safety, efficiency, and optimal customer service. Devices and data work in tandem to create actionable insights gleaned from all activity touchpoints spanning driver efficiency through to customer satisfaction. Selecting a time-tested solutions provider with proven device-data synchronicity assures consistent accuracy around the clock.
2. Single Data View
A single vantage point of powered and non-powered fleet, assets, operators, vehicle maintenance schedules, and back-office operations is key to business success. Full operational data connectivity uncovers comprehensive, actionable business insights to propel growth, protect your business, and inform business-forward decision making. Insights represented in configurable dashboards support predictive analysis with just-in-time reporting.
3. 360-Degree Operational Connectivity
Connecting disparate data across departments provides a total, 360-degree operational fleet view to ensure company success. Real-time knowledge of fleet assets, vehicle maintenance schedules, fuel spend, and other functional metrics supplies your team with all the necessary insights needed to make smart business decisions that maximize process efficiency well into the future.
4. Safety & Compliance
Understanding how unsafe, costly driver behaviors impact fleet-wide operations allows for adjustments that increase safety processes and prevent unsafe practices as well as costly downtime. Digitized regulatory (pre- and post-trip inspections, ELD) and safety processes (preventative maintenance) ensures compliance and cross-department communication. Real-time alerts keep employees and fleets compliant. Connecting automated driver scorecards with fuel spend and maintenance helps assess how operator behavior affects not only safety but fuel and maintenance costs.
5. Easy-to-Use, Configurable Platform
Technology is only as good as its user experience and a user-friendly platform ensures use to its full potential. APIs that integrate and connect data to back-office processes and existing systems support the creation of configurable, dynamic dashboards leaders can use to meet milestone organizational goals.
6. Better Customer Service & Support
Partnering with a vendor steeped in telematics industry knowledge is a best practice formula that scales to your evolving business needs. The on-boarding process should be a collaboration at every step led by a proactive timeline and dedicated support team to get your team up and running quickly.
As the digital transformation continues to reinvent how companies manage fleet assets and operations, CIOs and CTOs will aim to find an intelligent fleet solution from a technology partner that has evolved with industry demand to reduce redundancies of the estimated 160 tech systems currently in use across the enterprise to create a single holistic view of people, assets, and technology. Selecting the best solution will put your data and – your business – far ahead of the competition.