Customer Success designed to ensure value realization from the IntelliShift partnership.Contact Customer Success
Deploying and adopting technology requires significant change management. Our Customer Success organization is focused on guiding you through your digital transformation quickly and efficiently while ensuring an optimal ROI.
IntelliShift Momentum is focused on delivering the outcomes most important to your business. We get there by partnering with you through the following steps:
You meet your dedicated onboarding and customer success team members, establish partnership and business goals, and set expectations for the onboarding process.
Onboarding officially kicks off. This stage includes training, installation, implementation, regular status reports, and a post-onboarding review with the team.
As you ramp up, we conduct recurring strategy sessions, business reviews, product release training and full program management to ensure the deployment continues smoothly.
Once you hit your ROI success goal, we celebrate by highlighting the business impact. At this stage, we'll identify new business initiatives and opportunities for growth, and turn our attention to additional key performance indicators.
Review our partnership and align on renewal and opportunities for expansion. At this stage, you'll be included in customer reference and referral programs as well.
“Customer service is clearly a part of your culture. In a few instances where I knew the requests would be challenging, you exceeded my expectations by providing solutions for me.”
“I sit on probably 50 or 60 of these annual reviews every year and I have to say this is one of the best ones I sat in on. So I just want to thank everybody for their participation on the IntelliShift side as well as US ecology side. This was excellent.”
We're always available to help you get more out of IntelliShift. Click below to schedule a time to speak with your dedicated Customer Success Manager.Contact Your CSM
The Momentum program is free of charge, and we will perform an audit of your operation to help you understand what conversion to IntelliShift will look like.
Submit a request for an audit from the Momentum team to get started.