IntelliShift, the next-gen fleet intelligence platform for safety and operations teams, today announced the appointment of Kerynn Holtzman as its new Chief Experience Officer (CXO), effective immediately. As a part of the executive leadership team, Holtzman will focus her efforts on providing IntelliShift customers with a best-in-class customer experience. 

“Delivering an exceptional customer experience is at the heart of what we do at IntelliShift and we are thrilled to welcome Kerynn to our leadership team,” said Henry Popplewell, CEO at IntelliShift. “The new CXO role, combined with Kerynn’s extensive experience and commitment to customer success make her a perfect fit for this opportunity. IntelliShift offers an industry-leading customer journey and will continue to invest in customer satisfaction under Kerynn’s leadership.”

Holtzman brings over two decades of experience in the telematics, transportation and logistics sectors, having worked with industry leaders like EROAD and SkyBitz. Throughout her career, she has consistently demonstrated a strong focus on customer lifecycle management and a proven ability to drive growth and operational excellence. 

“I am beyond delighted to be joining a company and leadership team that not only delivers the best-of-breed and next evolution of solutions for our customers and the markets we serve, but also deeply understands that our success is measured by the successful partnerships we build and foster with our customers,” said Holtzman. “The IntelliShift culture is centered on driving value for our customers, and I look forward to continuing to partner across the organization and customers to evolve the ecosystem that has been well established.”

In her new role, Holtzman will be responsible for overseeing all aspects of the customer experience at IntelliShift. This includes developing and implementing strategies to improve customer satisfaction, loyalty and advocacy.