World-class customer support
We partner with you to help execute blueprints for ongoing success
We don’t stop until you’re successful
Successful implementations don’t stop at onboarding. We offer a no-risk experience by providing unmatched in-house customer support focused on meeting you where you are and unlocking better fleet outcomes — fast.
IntelliShift is a partner, offering 20+ years of industry experience and a customer-driven product roadmap designed to guarantee success as your business grows.
24/7 US-based customer support
Customer-driven product roadmap
Designated Customer Success Managers
Guaranteed positive ROI
Testimonial
The customer service, care, and consideration that we get from IntelliShift is most important to us. It is highly valued to us, having that partner.
Our Process
How we support you
IntelliShift is focused on delivering the outcomes most important to your business. We get there by partnering with you to execute your customer success blueprint.
Step 1: Develop
You meet your dedicated onboarding and customer success team members, establish partnership and business goals, and set expectations for the onboarding process.
Step 2: Execute
Onboarding officially kicks off. This stage includes training, installation, implementation, regular status reports, and a post-onboarding review with the team.
Step 3: Adopt
As you ramp up, we conduct recurring strategy sessions, business reviews, product release training, and full program management to ensure the deployment continues smoothly.
Step 4: Prosper
Once you hit your ROI success goal, we celebrate by highlighting the business impact. At this stage, we’ll identify new business initiatives and opportunities for growth, and turn our attention to additional key performance indicators.
Step 5: Advocate
Review our partnership and align on next steps and opportunities for expansion. At this stage, you’ll be included in customer reference and referral programs as well.
Looking for more than just a platform?
Let’s schedule some time to discuss your operational goals.
Get a custom blueprint for fleet and safety success
With over 20 years of successful deployments with fleets of all shapes and sizes, we offer you a blueprint for better outcomes based on who you are and where you’re at.
Featured Resources
Discover why partnership matters
Fleet Maintenance Is Not a Cost Center — It’s Culture
What if we told you that maintenance isn’t just something your fleet does — it’s everything your fleet is? In Episode 65 of Straight Talk on Fleet, IntelliShift’s VP of Fleet Evangelism Erin Gilchrist sits down with Stefano Denari, Fleetio’s Fleet Ecosystem...
3 Ways to Curb Summer Driving Habits Draining Your Fleet Budget
Picture This: It’s 93º out. Your driver just finished a service call and is sitting in the cab—A/C blasting, engine idling, sipping a soda, and scrolling through TikTok. Multiply that by 50 drivers. Then do it again tomorrow. And the next day. And the next. And the...
ONBOARDING & INSTALLATION
We take the risk out of switching platforms
Our onboarding process gets you up and running quickly with project planning, installation, integration support, role-based training, and more.