Bob Mossing says it best: “That’s the myth. They can’t do the job.” Fleet is strategic, complex, and constantly evolving — and when companies try to hand it off to HR or purchasing, they often come running back.

Mikhaila Baldwin wants every driver to use their turn signal first and then slow down. Danielle Cook says to “catch the good behavior too.” And Sara Burnam’s rule? Don’t cancel the safety meeting just because there’s been no crash — celebrate that instead.

Whether it’s a public agency or a private business, the story’s the same: accidents, missed PMs, and flying blind without actionable data are the fastest way to torch your budget.

Everyone’s dreaming of a dashboard that tells them what’s coming, not just what’s happened. “AI’s the hot topic,” Sara says — but everyone agrees that centralizing and automating the data story is still the biggest gap.

Danielle nailed it: “You can buy assets. But you truly have to build fleet culture.” And that starts with aligning ops, finance, safety, and leadership around what the fleet actually needs to succeed.