Intellishift

Customer Success at IntelliShift

A trusted partner to enterprises, IntelliShift transforms the status quo through an unmatched customer experience; uniting your people, processes and technology to transform fleet operations.

Contact your Customer Success Manager  

The IntelliShift Difference

It’s not enough to provide customers with great technology. We’re committed to guiding you through your digital transformation to ensure you’re achieving optimal ROI for your investment.

< 90 days

Fleets typically installed in 90 days or less.

+98%

98% customer retention rate

100+ years

100+ years combined customer success experience

A full team of technical support experts at your service

Our local resources, available to assist you during your business hours, help ensure you have access to timely responses to your product needs, helping you drive more efficiency from our solution.

 

Better onboarding = faster time to value

The onboarding process is rooted in nearly 20 years of IoT and telematics expertise. This, combined with a dedicated project management resource and in-house installation team, complemented by our national network of installers, means a seamless integration and faster time to value than any other solution in market.

 

Customer success defined by measurable business outcomes

As a customer-first organization, we enable our clients to drive change with a prescriptive, iterative approach to customer success that generates immediate returns. From onboarding through renewal, our partnership is driven by measurable success outcomes.

 

Onboarding – Fast, smooth and fully managed

We know implementation can be painful. That’s why our work begins the moment you decide to partner with IntelliShift. You’ll get a designated project management professional who will work with you to define and oversee a smooth, complete and speedy onboarding experience.

Our onboarding process is catered to the customer, but will always include these steps:

Installation

Our in-house IntelliShift, or national network of installers, will be on-site to complete the installation, ensure a successful launch, activate all post-launch features, and assist with the setup of alerts and action items for all the features you implement.

Hands-on training

Tailored training and enablement based on your business needs and use cases. Training is available to support admins and end-users alike and is ongoing throughout the customer journey.

Integrations with 3rd-Party Solutions

We’ll work with your back office to integrate all related operations solutions, so you gain complete visibility of your vehicle and asset operations. 

Detailed knowledge transfer

We review each order in detail with sales and the customer so that we can provide a detailed project plan. We cover everything from assets to user lists.

IntelliShift Customer Journey

How we help you achieve your end goals

At IntelliShift, Customer Success is focused on delivering the outcomes most important to your business. We get there by partnering with you through the following steps:

Develop

You meet your dedicated onboarding and customer success team members, establish partnership and business goals, and set expectations for the onboarding process.

Onboarding officially kicks off. This stage includes training, installation, implementation, regular status reports, and a post-onboarding review with the team.

Execute

Adopt

As you ramp up, we conduct recurring strategy sessions, business reviews, product release training and full program management to ensure the deployment continues smoothly.

Once you hit your ROI success goal, we celebrate by highlighting the business impact. At this stage, we'll identify new business initiatives and opportunities for growth, and turn our attention to additional key performance indicators.

Prosper

Advocate

Review our partnership and align on renewal and opportunities for expansion. At this stage, you'll be included in customer reference and referral programs as well.

Testimonials
What our customers say about our service

“Customer service is clearly a part of your culture. In a few instances where I knew the requests would be challenging, you exceeded my expectations by providing solutions for me.”

- Gary Williams, Liberty Coca-Cola
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Already a customer?

We're always available to help you get more out of IntelliShift. Click below to schedule a time to speak with your dedicated Customer Success Manager.

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Ready for better customer support and better outcomes?

Customer Success at IntelliShift is designed to help you get more out of your fleet. We partner with you configure a solution that connects your vehicle and asset operations, and scales with your business. Are you ready for something better than the industry standard of support?

Schedule a demo to speak to an expert today.