At IntelliShift’s ConnectedOps 2020 virtual conference, subject matter experts from around the company shared best practices in connected field and asset operations.
In his session, Best Practices in Fleet Maintenance and Safety, solutions expert Matt Aspinwall discussed how connecting your safety and maintenance programs will go far in assisting with building a safer and more efficient fleet.
In today’s environment, organizations face a variety of challenges in managing a large fleet. Maintaining adequate staffing levels, ensuring compliance with internal policies and external regulations, and minimizing maintenance downtime and expenses all have a significant impact on the business.
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Drivers and mechanics are two key components in creating an operation that is safe, efficient and profitable. By establishing a clear set of best practices for both your drivers and your mechanics, you can set clear standards, reward good behavior and keep your team engaged.
Let’s start with a look at best practices for driver safety.
Driver safety starts with a written driver policy that is communicated throughout your organization. An effective policy outlines driver responsibilities and expectations, including:
Equally important, is creating a separate exception-based reporting process that specifies how your organization will respond to incidents and violations when they occur – letting your drivers know exactly what to expect.
Using IntelliShift Inspect, for example, gives drivers a quick digital method for completing pre- and post-trip inspections as well as immediate incident reporting. Want added confidence that inspections are adhering to company policy? Require live photo capture from the Inspect mobile app.
A digitized log of incidents and exceptions also offers an opportunity for managers to review trends to identify any updates needed to your driver policy.
For a policy to be effective, drivers must be fully trained – and the training doesn’t stop with the initial policy roll out, it requires a collaborative approach to ongoing coaching. Establish a driver scorecard that contains a clear set of metrics tailored to your company’s policies, and then ensure your drivers know exactly how their actions will impact their overall score.
When incidents do occur, approach them as coaching opportunities rather than personnel challenges – reinforcing the safety mindset. Use IntelliShift’s AI Video to gather even more insight – including 360-degree camera footage and event-based trigger information – to understand how the incident occurred. What can be done to minimize the risk of that incident occurring again in the future? Gathering feedback from the driver gives you the information needed drive future success, and to determine when policy adjustments will help minimize a negative driver behavior.
As with driver safety, establishing maintenance best practices begins with a clear written policy that covers expected actions from your mechanics.
An effective maintenance policy includes:
No matter how thorough your maintenance policy, collisions and maintenance exceptions are inevitable. Linking back to the driver policy exception reporting, IntelliShift Inspect can enable immediate reporting of incidents to your mechanics, allowing them to review the event – including description, photos, signature sign-off and diagnostic trouble codes – before the vehicle arrives on site. Tickets can also be issued to external mechanics, if needed.
Keeping up with changes in the automotive space takes ongoing study. To keep your mechanics at the top of their game, provide the right materials and training support.
Acknowledging and incentivizing good behavior contributes to increased policy engagement and to retaining your best drivers and mechanics. Effective incentives can range from company recognition – whether on a bulletin board, or through a group communication like a newsletter, or an employee-of-the-month award.
Other good incentives include:
By visibly championing your best performers, you set a positive example for others to follow.
Ready to find out how IntelliShift’s connected operations solution can turn your best practice goals into operational reality? Let’s chat.