Adapt Mobile Workforce Processes for Success in the ‘New Normal’


Agility is required to adapt mobile workforce processes during a global health crisis.

Data connected mobile workforce and fleetCompanies who are able to unify the multiple facets of fleet management within a single platform will have the flexibility to adjust operational processes to optimize productivity and revenue.

You too can protect your business with these five strategies:

Prioritize Health & Safety

There is little doubt that concern for the health and safety of your mobile workforce will outlive the Coronavirus pandemic. This crisis moment is prompting companies to proactively protect mobile teams and ensure compliance with a holistic safety and compliance program. Look for a configurable fleet management solution with real-time operator monitoring, digital health and safety checklists, just-in-time coaching, driver scorecards, hours of service logging, and video telematics.

Leveraging interconnected telematics and operations data supports your need and ability to understand, and report on, historical trends. As a result, your fleet managers will have reliable, data-driven monitoring capabilities and insights to consistently maintain optimal safety and compliance.

Digitally Transform Compliance

Did you know you can achieve sufficient compliance with a comprehensive mobile inspection solution? Switching from paper to a digital inspection process maximizes productivity, saves time, and ensures processes are completed accurately. Plus, digital inspections with built-in alerts help your team build in a preventative maintenance strategy. This will reduce expensive, last-minute vehicle repair or asset replacement. Select a digital application that supports a range of industry standards, including DOT, OSHA, MSHA, FMCSA, or cold chain/reefer temperature.


Optimize Mobile Workforce Processes

Managing a mobile workforce using standardized and scalable processes optimizes operator and asset productivity. Forward-thinking companies will choose a flexible end-to-end solution that is configurable to their operational needs in order to best meet business demand. With process transparency, managers can optimize workflows, reduce operating costs, and meet evolving customer expectations.

Boost Customer Communication

In these tense times, being a reliable partner to your customers demonstrates integrity and empathy. Having a communication solution in place to keep customers informed in real-time is essential. Real-time location, route optimization, and customer scheduling technology offer the 360-degree data visibility needed to provide updates and ETA alerts. The data captured from your mobile workforce can help you  personalize and improve the customer experience. Customers kept in-the-know are happy customers. And happy customers are repeat customers.

Leverage Operations Intelligence

The pressure to deliver products and services efficiently is a critical business goal no matter the environment. Leveraging a solution that unifies your operational data into configurable dashboards will give you the intelligence to evaluate your operations against your business goals. Depicting data visually in trend charts or graphs will enable your team to make more effective decisions that positively affect your bottom line.

In sum, companies able to adapt their mobile workforce processes to the current business climate will safely protect their workforce, customers, and the public. Modernizing a company’s operational processes to meet the moment will pave the way for success now and when companies return to business-as-usual.


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